Cancellation policy

Changes and Cancellation Process

We allow order changes and cancellations before your order ships, subject to the terms below.

1. Within 48 hours of placing your order: Contact our Customer Support Team to cancel for any reason. As long as your order hasn't entered our fulfillment queue yet, you'll receive a full refund with no fees.
2. After 48 hours, before shipment: Your order has entered our fulfillment queue, and we've begun committing production, inventory, and scheduling resources to it. You can still request a cancellation, but a 5% processing fee applies to help cover those committed costs.
3. Once your order has shipped, it can no longer be cancelled or modified. From that point, our standard return process applies instead.
4. Have your order number ready when contacting Customer Support so we can process your request quickly.
5. We'll confirm any change or cancellation in writing once it's processed.
6. Refurbished products are final sale and non-refundable.