Shipping Policy

Shipping & Delivery Information

At Nordic Wave, we aim to provide a seamless shopping experience from start to finish. Here's what you need to know about shipping and delivery:

Shipping Coverage

  • We currently ship within the Contiguous United States.
  • White Glove Delivery is available in select zip codes (see attached document for details below). If your zip code is not included, your order will default to FedEx Standard LTL Freight - By Appointment

FEDEX WHITE GLOVE DELIVERY EXCLUSIONS

Delivery Service Levels

  1. FedEx Standard LTL Freight - By Appointment | FREE
    - Delivery to the ground level (front door, back door, or garage).
    - Appointment required (scheduled with the carrier).
    - No signature required.

  2.  FedEx Premium LTL Freight - White Glove Service | $199 Flat Rate
    - Two-person delivery team for larger or heavier items.
    - Placement in room of choice with an appointment.
    - Up or down 2 flights of stairs is the maximum allowed.
    - Packaging removal is included, assembly is not.

Lead Time: Our current lead time is within 1-2 weeks.  

Delivery Time: Once your order has been fulfilled, shipping typically takes around 4-10 days depending on your location.

Delivery Day: Between 24 to 48 hours prior to your expected delivery date, the shipping carrier will contact the phone number you have provided to arrange a delivery appointment. After 3 days of storage, fees that you are responsible for will begin to apply for every day that the shipment is held. Before delivery, outstanding storage charges must be paid. You will not be able to schedule delivery prior to this payment. Please ensure someone is available at home during the scheduled delivery time, as the carrier will be unable to deliver your Viking otherwise.

Storage:

When, through no fault of Carrier, freight is held in Carrier’s possession by reason or act or omission of Consignor/Consignee or Owner, or for custom clearance or inspection, such freight will be considered stored and the following charges per shipment will apply:

  • When freight is held by Carrier:  $4.48 per cwt. per each 24 hours, subject to the following minimum and maximum charges:
    • Minimum charge, LTL, $44.00 per shipment per each 24 hours, but not less than $157.00 per shipment.
    • Minimum charge, TL, Volume, Exclusive Use or Capacity Load, $312.00 per shipment.
    • Maximum charge, LTL and/or TL, or per pup if more than one pup or if a vehicle is used:
      • $312.00 for the first 24 hours or fraction thereof.
      • $471.00 for the second 24 hours or fraction thereof.
      • $626.00 for the third and each succeeding 24 hours or fraction thereof.
  • When freight is placed in a public warehouse: $6.25 per cwt. per each 24 hours, subject to the following minimum and maximum charges:
    • Minimum charge, LTL and/or TL, $157.00.
    • Maximum charge, LTL and/or TL, or per pup or a vehicle if more than one pup is used, $1,773.00.

Storage charges will begin accruing at 12:01 a.m. the first business day following arrival notice (see Item 750 for definition of arrival notice) to Consignor/Consignee, except no charges will apply on deliveries if actual tender of delivery is made within 24 hours after such notice of arrival has been given, nor on day of actual delivery. Storage charges will only be applicable on the actual number of business days such shipment is stored. When a shipment is placed on hand, storage charges begin the next business day after Notice of Refused or On Hand Freight has been sent.

Extent of FedEx Premium White Glove Delivery:

  • Delivery to any room of choice with a 2-hour appointment window, along with the option for packaging removal and/or those requiring a 2-person delivery.

  • Up or down 2 flights of stairs is the maximum allowed.

  • Packaging removal is included, assembly is not.

Tracking Your Order

  1. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

  2. To track your order, simply click on the "View Your Order" button within the email. This will redirect you to our website, where you can view the latest status of your package.

  3. If you require additional assistance in tracking your order or have any questions, feel free to reach out to our Customer Support Team.

Please visit our Warranty Policy Page for Warranty Claims & Terms