Shipping Policy

Shipping & Delivery Information

At Nordic Wave, we aim to provide a seamless shopping experience from start to finish. Here's what you need to know about shipping and delivery:

Coverage: We currently ship within the Contiguous US.

Lead Time: Please refer to the lead time on the specific product page for more detailed information. 

Delivery Time: Once your order has been fulfilled, shipping typically takes around 4-10 days depending on your location.

Delivery Day: Between 24 to 48 hours prior to your expected delivery date, the shipping carrier will contact the phone number you have provided to arrange a delivery appointment. Please ensure someone is available at home during the scheduled delivery time, as the carrier will be unable to deliver your Viking otherwise.

Delivery Type: Our standard shipping policy ensures delivery to the front of the driveway. If your home has access challenges—such as dirt roads, low clearance due to trees, steep driveways, or other obstacles—the shipping company will deliver to the closest possible accessible point. For those seeking a more detailed delivery experience, such as unpacking, assembly, or in-home placement, our white glove service is available. Please reach out to our sales team for more information and pricing on this premium option.

Tracking Your Order

1. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. To track your order, simply click on the "View Your Order" button within the email. This will redirect you to our website, where you can view the latest status of your package.

3. If you require additional assistance in tracking your order or have any questions, feel free to reach out to our Customer Support Team.